Mid-South hospital allows paid reservations in ER - WMC Action News 5 - Memphis, Tennessee

Mid-South hospital allows paid reservations in ER

By Jamel Major - bio | email

MEMPHIS, TN (WMC-TV) - A Mid-South hospital is using a new program to limit the amount of time patients spend in its emergency room.  St. Francis Hospital recently launched a new program that lets patients make reservations for emergency room visits at its Memphis and Bartlett hospitals.

"Nobody likes to wait, especially not in a waiting room," said Roamy Kilmer, a nurse manager at the hospital.

The InQuickER reservation system allows patients to make emergency department appointments online, rather than just showing up and waiting.

"This gives opportunities for our clients to wait at home if they wish," Kilmer said. "They may have a minor emergency that they need to be seen for and can't get in to see their physician that day. They may wish to come see us."

Since patients register their information online, emergency workers already know the patient's medical history.

"They tell us what their chief complaint is, the reason they'd like to be seen, what medications they're taking and their past medical history," Kilmer said.

But the new system isn't for every patient.

"It's clearly set up with filters to exclude those who are having an actual medical emergency," she said. "It will not allow them to register on line and it will flash at them that they need to call 911."

The reservation costs about $15, which is refundable if the patient is not seen within 15 minutes of his or her appointment time.

For more information about the system, click here.  Then, tell us what you think about making a reservation for an emergency room visit.  Leave your comment in the space provided below.

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