Leaky-roof a huge headache for Horn Lake woman - WMC Action News 5 - Memphis, Tennessee

Leaky-roof a huge headache for Horn Lake woman

By Chip Washington - bio | email | Follow us on Twitter

HORN LAKE, MS (WMC-TV) - She paid to have her roof fixed, but now a Horn Lake homeowner is all wet, after her new roof leaked.

Karen Dean has owned her home for 40 years.  When it was time to get her roof repaired last July, she contacted PDQ Roofing to do the work - or so she thought. 

"He said he would have to have the money before they would do the work, and I gave him the check and he went straight to the bank," Dean said.

The 'he' she referred to is Paul Cowell, who said he was a claims specialist for PDQ Roofing. Dean said they sent workers out to do the job last July, but then problems occurred last December. 

According to Dean, every time it rains, water comes in around her fireplace.

"It's around my flashing from my fireplace, it's an electric vent on top of my home that they took out and it's never worked since," she said.

Dean said a worker did come out to look at her complaints, and told her he fixed the problem.  But Dean says the problem didn't change.
Monday, Action News 5 attempted to contact Todd Woodyard, who was said to be the owner of the company. His last known address was at an Lake Cormorant. The property is now abandoned.

Randy Hutchinson with the Better Business Bureau in Memphis said PDQ Roofing has an 'F' rating.

"We've gotten a couple of complaints since September. Sent them to the company, haven't gotten any response...don't even know if they're in business," Hutchinson said.

For Dean, it's a very hard lesson learned.

"It's a sad situation that someone like me or anyone else my age on a fixed income to have to deal with something like this trying to keep their home up," she said.

Dean said she went to small claims court last week in Southaven in an attempt to get the company to refund the money they received so she can hire someone else to make the necessary repairs.

She won the judgement, but unfortunately there is no one to collect it from.

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