Important information about how to receive our signal - WMC Action News 5 - Memphis, Tennessee

Important information about how to receive our signal

MEMPHIS, TN (WMC-TV) - In the months since WMC-TV 5's switch from analog to digital broadcasting, some viewers have expressed problems with receiving our signal on televisions at home or at work.

If you or someone you know is experiencing such a problem, we want to hear from you.  Please call the WMC-TV 5 Technical Team at 901-726-0472 or toll free at 1-877-287-9958.  You can also email us for help at dtv@wmctv.com.


 

Since the digital transition on June 12, 2009, WMC-TV 5 has been broadcasting at full power, and our signal strength is significantly greater than it was before the transition.  WMC-TV 5 and WHBQ (ch. 13) were required to relocate our digital signals to our old channel numbers, placing us both back in the VHF band. 

Because of this move, a rescan will be needed on whatever box/TV you are using to receive the digital channels.  The process is different for every system, so you may have to refer to your owner's manual for precise instructions how to do this.

Click here for step-by-step instructions on setting up your converter box


 

You will also probably need a VHF-UHF antenna to receive our signal.  Some of the 'digital' antennas sold recently are UHF-only antennas.  Antenna placement can be critical, and this may require some experimentation.

Click here for our guide on selecting and positioning the proper antenna.

If you need further help, please let us know or call us at 901-726-0472 or 877-287-9958.


If you are a cable or satellite customer:

If your TV is hooked up to cable or satellite, you should be all set to receive our programming. However, if you experience problems with our new digital channel, you should call your cable or satellite provider.

Comcast: Call 1-800-COMCAST (1-800-266-2278) or visit  http://www.comcast.com/
Direct TV: Call 1-800-531-5000 or visit http://www.directv.com/DTVAPP/index.jsp
Dish Network: Call 1-888-686-2388 or visit http://www.dishnetwork.com/

More tips:

Rescan your cable channels (if hooked up to cable) to make sure you're receiving all the channels in your plan.

Rescan your new digital channels (if using a digital tuner or converter box) to make sure you are receiving all the new channels.

For more information or questions about the switch to digital, call 1-888-CALL-FCC (1-888-225-5322) or visit http://www.dtv.gov/

©2009 WMC-TV 5. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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