What to Expect - WMC Action News 5 - Memphis, Tennessee

What to Expect

First: Initial Inspection
This is a free, no-obligation storm damage inspection where a representative will check the entire home for wind and hail damage. They will check the roof, siding, gutters, decks, awnings, fences, storage buildings and anything else that you point out to them. Upon establishing that there is wind damage or hail damage, the representative will take digital photos of all damaged areas. Once this has been completed, the representative will sit down and discuss their findings, answer questions and address any concerns that you have.

Second: We meet with the insurance company
This is subject to the agreement that you will have signed allowing us to meet with your insurance company on your behalf. One of our licensed staff adjusters and your insurance adjuster will meet and agree on the damage areas that need to be replaced. The cost of the replacement will be agreed upon at this time.

Third: Select materials
Once the insurance adjuster and the representative have agreed on the scope of work that needs to be done, your sales rep will contact you for another appointment. At this time, the representative will bring you samples of the shingles that is best known and most used in the industry. You may pick from any of the samples, so you will feel confident in the choice you make.

Fourth: Delivery of materials and inventory
Once the material is selected, the order is placed in our production department. One to two days prior to the work commencing, the materials will be dropped according to your instructions. Your sales rep will be out to check that all the materials are there to expedite your construction process. If there is anything missing, he will notify production and it will be delivered promptly.

Fifth: The construction process
Once the roofing crews are on the site, they will take notice of anything that will require extra protection. Your sales rep will be there multiple times throughout the day to answer any questions or concerns that the crew may have.

Sixth: Final Inspection
Upon completion of the repairs, your sales rep will come out and complete a thorough inspection to make sure that you are completely satisfied regarding the work that has been completed. At this time, a representative will pick up the final check that the insurance company has sent you or the balance of the work done.

Powered by Frankly