Ask Andy: Wrong number - WMC Action News 5 - Memphis, Tennessee

Ask Andy: Wrong number

By Diane Walker - bio | email
Posted by Terry Alexander - email

RICHMOND, VA (WWBT) – "U-Promise, Incorporated" gives millions of people a way to earn money for college just by shopping. But now the nationally known company had some explaining to do after it gave out bad information. 

The mistake is a phone number in a letter mailed to thousands of 'U-Promise' shoppers. We learned about the company's error from a viewer, who suspected the letter was an attempt to get her personal information. 

Hundreds of big name businesses from McDonalds, to Target, to Martin's - formerly known as Ukrop's, are partners in 'U-Promise'; a rewards system that pays money back to shoppers, and saves it in an account for college or anything else. The letter is a legitimate attempt to reach all those customers with dormant accounts. It requests a mailing address where 'U-Promise' can send the customer their money that's just been sitting for 3 years or more. 

The problem though is an incorrect phone number. That wrong number connects to an adult sex talk line. The sex talk line gives a second number, and that's when the caller is instructed to give credit card information -- something our viewer did not do. 

''The consumer was correct in being cautious. I think that's the key word, just to be cautious when you get a letter like that. Even though they are not asking for a lot of information," said Barbara Homiller with the Better Business Bureau. 

NBC12 told 'U-Promise, Incorporated' about the mistake. It apologized for the wrong number and does not plan to resend the letter. It says to get a check for the unused balance or to reactivate a dormant account all it needs is an address to send it. The company also has contact information online; a resource to check when in doubt. 

"You certainly don't want to give that information out without doing more checking. Is this a legitimate communication that you received and is it really from the company that they're saying it's from?" said Homiller. 

The 'U-Promise' letter is legitimate. The number should have been, 888 and 'not' 800. Those with dormant accounts have until June 1, to contact the company. After that, the unused balances will go to the state's unclaimed property division.

Copyright 2010 WWBT NBC12. All rights reserved.

  • News on WMCTV.comNewsMore>>

  • 120-foot cross, topped with crown of thorns, goes up in Batesville

    120-foot cross, topped with crown of thorns, goes up in Batesville

    Tuesday, June 27 2017 11:34 PM EDT2017-06-28 03:34:19 GMT
    The cross, with the crown of thorns, being put in place (SOURCE: viewer)The cross, with the crown of thorns, being put in place (SOURCE: viewer)

    A massive cross now adorns the side of I-55 in Batesville, Mississippi. 

    More >>

    A massive cross now adorns the side of I-55 in Batesville, Mississippi. 

    More >>
  • 'Red Robber' might have left behind trademark clothes, remains on the run

    'Red Robber' might have left behind trademark clothes, remains on the run

    Tuesday, June 27 2017 10:24 PM EDT2017-06-28 02:24:04 GMT
    (SOURCE: Homeowner)(SOURCE: Homeowner)

    The man in red likes to take things - a mower and weed eater from one home, change and a cell phone from someone's unlocked truck, even a little red wagon, and a 2-year-old's lunch box. Neighbors said the thief wears all red and a home surveillance camera caught him as he peered into 2-year-old Willia's backyard where she stored her little red wagon. "If our children's play toys in our backyard at this point, if they can't even have those without worrying about if someone is go...

    More >>

    The man in red likes to take things - a mower and weed eater from one home, change and a cell phone from someone's unlocked truck, even a little red wagon, and a 2-year-old's lunch box. Neighbors said the thief wears all red and a home surveillance camera caught him as he peered into 2-year-old Willia's backyard where she stored her little red wagon. "If our children's play toys in our backyard at this point, if they can't even have those without worrying about if someone is go...

    More >>
  • Lawmakers, advocates request DOJ to continue monitoring Juvenile Court

    Lawmakers, advocates request DOJ to continue monitoring Juvenile Court

    Tuesday, June 27 2017 10:09 PM EDT2017-06-28 02:09:38 GMT
    (SOURCE: WMC Action News 5)(SOURCE: WMC Action News 5)

    Advocates and lawmakers fired back with an official letter aimed at disputing Shelby County Mayor Mark Luttrell's request to end DOJ's monitoring of Juvenile Court.

    More >>

    Advocates and lawmakers fired back with an official letter aimed at disputing Shelby County Mayor Mark Luttrell's request to end DOJ's monitoring of Juvenile Court.

    More >>
  • Trending StoriesTrending StoriesMore>>

  • SPECIAL REPORT

    CBS 5 Investigates The Phantom Killer

    CBS 5 Investigates The Phantom Killer

    Wednesday, June 21 2017 4:43 PM EDT2017-06-21 20:43:21 GMT
    Tuesday, June 27 2017 9:00 AM EDT2017-06-27 13:00:14 GMT
    (Source: CBS 5)(Source: CBS 5)

    A sleepy Arizona town was shaken into a state of fear after two little girls vanished only to be found murdered. Their killer, The Phantom, taunted police. While the case was seemingly closed decades ago, there is a new chapter emerging.

    More >>

    A sleepy Arizona town was shaken into a state of fear after two little girls vanished only to be found murdered. Their killer, The Phantom, taunted police. While the case was seemingly closed decades ago, there is a new chapter emerging.

    More >>
Powered by Frankly