Andy's Rest. Scorecard: Triple Trouble for Mickey-D's - WMC Action News 5 - Memphis, Tennessee

Andy's Rest. Scorecard: Triple Trouble for South Memphis Mickey-D's

By Andy Wise - bio | email

SOUTH MEMPHIS (WMC-TV) - A sign that things have gone from bad to worse for your business:  when the corporate PR bosses from out of town get involved.

That's what McDonald's had to do when its independently-owned restaurant at 3120 S. Third St. rated its second food permit suspension notice in two months -- and its third poor performance on the Scorecard in 14 months.

It barely passed its Sept. 27 inspection with a 72, but received its second suspension notice in a report that cited three "critical" health code violations and ten "non-critical" violations, including:

"flies noted on walls & furniture thru out dining area"

"flies noted in front counter area & drive thru by (soda) machine"

"food build up on food containers"

"uncovered ice in ice bins"

"backflow device (on mop sink) leaking"

This particular South Memphis McDonald's received its first permit suspension notice Aug. 24 for health code violations (please read our Scorecard report here:

It failed a Memphis-Shelby County Health Department environmentalist's inspection Aug. 2009 (please read our Scorecard report here:

Owners George and Jane Jones no longer return Action News 5's phone messages. An unidentified store manager escorted us from the restaurant when we showed up.

It was only when we connected with April Jones (no relation to George & Jane) of McDonald's corporate public relations that we received an e-mail statement from George Jones:

"Operating a clean, safe restaurant is top priority. Rest assured, we take these matters seriously and have taken action to address all concerns and put the necessary steps in place to ensure these violations do not happen again."  - George Jones, McDonald's Franchisee

McAlister's Deli, 7710 Poplar Ave., Germantown, TN, missed failure by one point with a 70 Sept. 28, but earned a food permit suspension notice:

someone's "personal clothing stored on single service cups"

"fruit flies in storage area"

"(insect risk) outer openings at rear door/entrance..."

McAlister's Deli General Manager James Ellis indicated he didn't know he had received a food permit suspension notice until Action News 5 informed him.

"I was under the impression that (the inspector) was just going to do a normal follow-up," he said on the phone after refusing Action News 5's request for an on-camera interview. "Most of the violations were minor repair issues, like a door sweep on the back door and weather-stripping on the front door. We've actually corrected everything."

Germantown's McAlister's Deli is still awaiting a follow-up inspection.

Captain D's, 4340 Elvis Presley Blvd in the Whitehaven section of Memphis, passed with a 74, but also received a permit suspension notice:

the inspector "noticed a roach crawling on floor in seating area"

"mildew build-up inside ice bin/cola fountain"

"mildew build-up inside cabinets under ice bin/cola fountain"

"no soap/towels at handsink behind front counter"

"ventahood missing filters"

"The roach came off a wholesale food delivery truck that made a delivery that day," said Phyllis Vaughn, office manager for the Whitehaven Captain D's owner, Sonfish, Inc. "We did have a pest control operator come out and treat the store. The mildew was also cleaned and disinfected that day."

Environmentalists with the health department confirmed Whitehaven's Captain D's earned an 82 on re-inspection.

Subway in the Sanderlin Centre shopping center, 5701 Sanderlin in East Memphis, and Showboat Barbecue, 3200 Hickory Hill, tied for the high score of the week:  98

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