Ask Andy: Turning off your gas valve - Action News 5 - Memphis, Tennessee

Ask Andy: Turning off your gas valve

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MEMPHIS (WMC TV) - Memphis Light Gas & Water officials recommend residents shut off their gas lines if flooding forces them to evacuate their homes.

Brent E. Haywood, manager of engineering and operations for the utility's gas division, said shutting down the gas lines will prevent water from damaging fuel lines.

"Before evacuating, customers need to turn off the gas service at the meter first and then close the appliance valves once the pilot goes out," Haywood said.

In addition to the demonstration aired on Action News 5 Monday, MLGW has produced this YouTube video to show how to identify your main gas valve at the meter and how to shut it off:

MLGW's Critical Utility Flood Safety Tips:

* If your home or business is experiencing flooding, call MLGW's Customer Care Center at 544-MLGW (6549) or 820-7878 to disconnect your utility services if necessary.

* Stay away from anything electrical that may be in contact with water. Always assume that it's energized.

* You should never attempt to operate breakers or switches that are wet or under water, even if it's just to turn them off.

* Never attempt to disconnect or remove your electric meter. Call MLGW to have this done.

* Shut the water off if you have a shut-off valve inside your home. Do not shut the water off at the street.

* If you are using a portable generator, make sure it does not come into contact with water.

* If you do experience water damage to your home's electrical system or appliances, you will need to have them inspected by a qualified, licensed professional. 

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