(WMC-TV) - Memphis Animal Services is once again at the center of a viral video which many say shows animal abuse at the shelter. But this time, the city is doing more than investigating.
The video is making the rounds on animal blogs and even Facebook.
The city runs the Memphis Animal Shelter and officials say they've seen the video and are distressed by what they saw.
"I feel bad for the dog," said Whitney Jones, of the Humane Society of Memphis. "I mean, the dog didn't do anything wrong."
Jones saw the video, which shows a shelter employee using a catch pole on a puppy, posted on the Internet. The puppy is picked up with the pole and carried. The dog is never allowed to walk on its own.
Jones is an expert in handling dangerous dogs as well as well-behaved ones.
"The puppy had no support," she said. "Everything was around the puppy's neck which can do damage to his throat and his trachea and his windpipe."
Puppies don't instinctively know how to walk on a leash and they can be very frightened when one is put around their neck.
Jones said there are other ways to deal with frightened puppies, like using a towel and picking them up.
Another video posted online shows a Memphis Animal Shelter employee dragging what appears to be an adult dog with a catch pole.
"I am aggrieved with the footage and will have all employees, and possibly volunteers wishing to attend the training, retrained with proper care and the use of the catchpole," MAS Interim Administrator James Rogers said in a written statement. "Once this is in place within the next 30 to 60 days the quality of care for the animals under out care will improve drastically."
The Memphis Animal Shelter has had problems in the past, from staffers having ties to dog fighting rings, as well as reports that animals were not being cared for properly.