Glitches found in TN foster care payment system - WMC Action News 5 - Memphis, Tennessee

Glitches found in TN foster care payment system

NASHVILLE, Tenn. (AP) - Problems with an expensive new computer system used by the Department of Children's Services has led to some foster care parents getting too much or not enough payments.

The Tennessean reports that more than $2.5 million in duplicate and missed payments have been identified by the department, which is hurrying to address the problems with the system.

The software system, called the Tennessee Family and Child Tracking System, was rolled out in 2010 for $37 million, but a state audit released last week found missing payments for monthly room and board and extra payments to some foster parents and nonprofit organizations that arrange foster care.

DCS Commissioner Kate O'Day said they have hired coding experts to study the software and set up an internal troubleshooting team for customers.

Information from: The Tennessean.

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