A travel product that is accused of being deceptive. A travel club that will not cooperate. A free travel offer that is not free.
Action News 5's Chief Consumer Investigator Andy Wise's special report will focus on a travel club that has been set up in a mid-south hotel. People who paid up-front to get a travel deal are regretting that decision.
"I sent a receipt request in certified mail Monday and I called them Monday. It was day one of the three business days to cancel," said a woman who paid to be part of the travel club. "The woman that I spoke with said 'Yeah I received your e-mail, we'll go ahead and cancel your contract.' And I said 'I want to make sure I'm not charged this $2,400.' And she said 'Yeah, we'll go ahead and void it.' And two days later it showed up on my credit card.