Redbirds boot marketing company from park after complaints - WMC Action News 5 - Memphis, Tennessee

Redbirds boot marketing company from park after complaints

(WMC-TV) - It's game over for a marketing company that used AutoZone Park after several complaints were made by patrons.

The company made a wild pitch to spectators and now they are crying foul.

Nick Tilton said he and a friend came to the field to enjoy a ball game and saw the courtyard area filled with vendors.

One company promised a free vacation to Disney World, and it sounded like a home run.

"As a college kid you think a free spring break trip to Daytona Beach, you can't beat that," Tilton said.

On Friday, Tilton was excited to hear that he won the trip.

But Tilton said when the company, Tour America, asked for his credit card to pay for the trip's taxes, he paid up.

"It was just under $400," Tilton said.

The Memphis Redbirds told us that Tilton wasn't the first person to complain about Tour America, and now its game over for the group at AutoZone Park.

"This is the first time we've worked with them and this is the last time that we're going to work with them," said Adam Goldberg, Director for Marketing for the Redbirds.

According to Tilton, Tour America tried to use the Redbirds' name to ease people into opening their wallets just like he did.

"I thought it was a little weird at first and they told me on the phone that, ‘Oh I won it through the Memphis Redbirds, why would it be fake?'" Tilton recalled.

Goldberg said the Redbirds made a call to the Tour America to make sure they weren't affiliating with the Redbirds' name.

"It's very alarming. We obviously don't want to be taken advantage of, so we're not happy that they're using the Redbirds' name as if we're partners in this," Goldberg said.

The company is based out of Florida and is not accredited by the Better Business Bureau, though companies are not required to seek accreditation.

Several complaints have been logged against the company with a C+ rating.

After Friday, Tilton canceled his credit card, but wants to warn others that whatever the vendor is promising isn't free.

"The last thing I want to see is a family who might need that money to lose it," Tilton said.

Tilton said Tour America called and charged him Friday, but when I called their number, an automated message said they weren't open on Friday.

I also called the phone of a company representative but the phone kept ringing and never went to voicemail.

The Redbirds said Tour America is no longer allowed at their games and they advise folks not to give out their credit card number to anyone claiming to be with the company.

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