Box filled with AT&T customer info sent to man's house - Action News 5 - Memphis, Tennessee

Box filled with AT&T customer info sent to man's house

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(WMC-TV) - AT&T U-Verse customers may be at risk of identity theft after hundreds of personal documents were accidentally sent to a Memphis man.

Sensitive customer information somehow wound up on another customer's doorstep.

The words "AT&T U-Verse customer copies and work orders July 2012" were handwritten on the front of the cardboard box.

"I was working on a mower in my garage and FedEx brought this box up and put it on my front porch and left," Duane Ashford said. "It's not taped up or anything."

The box was addressed to him.

"I opened it up and it's got exactly what it says 'AT&T U-Verse work orders' and it's everybody's name, number, addresses," Ashford said. "I didn't look through it thoroughly. I don't know if it has Social Security numbers or not."

Ashford estimates that as many as 200 different documents are inside.

The AT&T U-Verse customer says he has a theory on what may have happened.

"It looks like a box that I sent a DVR back to them in," he said. "I had a faulty one."

Still he says he didn't want his box back and he certainly didn't want any of the sensitive information that came with it.

"If the right person got their hands on it, it would probably be a couple hundred credit cards right there," he said.

Thursday evening, AT&T officials said they knew who sent the box to Ashford.

"The UPS Store was notified yesterday that a customer received a FedEx box with paperwork from The UPS store and AT&T," said an AT&T U-Verse representative. "The UPS Store has reached out to AT&T to express an apology and acknowledge that the receipts were retained, picked up and shipped in error. The UPS Store has taken steps to address this mistake and will continue to investigate the matter."

The company's spokesperson also said that it had retrieved the box and its contents.

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