Lawsuit claims FedEx overcharges customers - WMC Action News 5 - Memphis, Tennessee

Lawsuit claims FedEx overcharges customers

(WMC-TV) – FedEx is facing a class action complaint that claims the shipping giant has been overcharging customers for years.

On Monday, the same day that FedEx was expected to have its busiest day in its 40-year history, an amended class-action complaint was filed against the shipping giant in federal court in downtown Memphis.

Plaintiffs argue FedEx routinely charges business customers higher residential rates on purpose.

The amended complaint unsealed 11 internal e-mails that seem to indicate FedEx was aware of the problem but continued the practice anyway.

But a FedEx spokesperson says the complaint is merely a complaint, one it intends to fight, according to the following statement:

"FedEx built its reputation on award-winning customer service. We highly value our relationships with our customers and these relationships are at the core of all we do. These 11 documents do not tell the entire story of this case. We will continue to defend these allegations in a court of law and not the media."

FedEx says customers with billing concerns can seek a refund online at their website or by phone at 1-800-GoFedEx.

The complaint alleges the plaintiffs did contact FedEx but did not get a satisfactory response.

Copyright 2012 WMC-TV. All rights reserved.

  • News on WMCTV.comNewsMore>>

  • BREAKDOWN: Can you have thunder without lightning?

    BREAKDOWN: Can you have thunder without lightning?

    Sunday, May 27 2018 12:06 PM EDT2018-05-27 16:06:38 GMT

    In an earlier Breakdown video, we told you about the process that causes lightning and how powerful a bolt is when it strikes the ground. In this episode of the Breakdown, we will discuss thunder and answer the question of, can you have thunder without lightning? First, a quick recap on lightning: a bolt of lightning is as hot as 54,000 degrees Fahrenheit--that is more than five times hotter than the surface of the sun! The air around the bolt heats up rapidly and it...

    More >>

    In an earlier Breakdown video, we told you about the process that causes lightning and how powerful a bolt is when it strikes the ground. In this episode of the Breakdown, we will discuss thunder and answer the question of, can you have thunder without lightning? First, a quick recap on lightning: a bolt of lightning is as hot as 54,000 degrees Fahrenheit--that is more than five times hotter than the surface of the sun! The air around the bolt heats up rapidly and it...

    More >>
  • The one year anniversary of Memphis in May-hem

    The one year anniversary of Memphis in May-hem

    Sunday, May 27 2018 10:16 AM EDT2018-05-27 14:16:11 GMT
    The toppled Tom Lee MemorialThe toppled Tom Lee Memorial
    The toppled Tom Lee MemorialThe toppled Tom Lee Memorial

    May 27 marks the one year anniversary of a devastating wind storm that struck Memphis and the Mid-South and was later dubbed Memphis in May-hem.  On the evening of Saturday May 27 a line of strong storms moved southeast out of southern Missouri and into northeastern Arkansas.  The day had been very warm and muggy and was ripe for fueling any storms that entered the area.  This was also the final day of festivities in Downtown Memphis at Tom Lee for Memphis In May a...

    More >>

    May 27 marks the one year anniversary of a devastating wind storm that struck Memphis and the Mid-South and was later dubbed Memphis in May-hem.  On the evening of Saturday May 27 a line of strong storms moved southeast out of southern Missouri and into northeastern Arkansas.  The day had been very warm and muggy and was ripe for fueling any storms that entered the area.  This was also the final day of festivities in Downtown Memphis at Tom Lee for Memphis In May a...

    More >>
  • 901Fest caps off the Memphis in May festivities

    901Fest caps off the Memphis in May festivities

    Saturday, May 26 2018 11:20 PM EDT2018-05-27 03:20:41 GMT
    (Source: WMC Action News 5)(Source: WMC Action News 5)
    (Source: WMC Action News 5)(Source: WMC Action News 5)

    Saturday afternoon Memphians filled Tom Lee Park by the river to celebrate everything 901. 

    More >>

    Saturday afternoon Memphians filled Tom Lee Park by the river to celebrate everything 901. 

    More >>
Powered by Frankly