Credit/debit card fraud affects several Zaxby's locations - WMC Action News 5 - Memphis, Tennessee

Credit/debit card fraud affects several Zaxby's locations

(WMC TV) - Below is Zaxby's Franchising, Inc.'s official release regarding a data breach at several of the restaurant chain's locations. The list of locations includes four Mid-South Zaxby's restaurants:

Zaxby's Franchising, Inc. announced today that certain licensed locations have identified suspicious files on their systems that may have resulted in unauthorized access to credit and debit card information or have been identified by credit card processing companies as common points of purchase for some fraudulent activity.

Zaxby's Franchising, Inc. has notified appropriate law enforcement authorities of the potential criminal activity, which is believed to have originated from external sources, and will continue to cooperate with any investigation of this situation.

Zaxby's Franchising, Inc. assisted those stores notified by credit card processing companies in reviewing the issue. During the course of its forensic investigation, Zaxby's Franchising, Inc. identified some suspicious files, including malware, on the licensees' computer systems at certain Zaxby's locations. Because those files could have been used to export guest names and credit and debit card numbers, Zaxby's Franchising, Inc. informed appropriate law enforcement authorities of the potential criminal activity.

Although the forensic investigation has not determined whether credit or debit card data left the processing systems of any of the locations, Zaxby's Franchising, Inc. is concerned that the existence of the suspicious files could indicate that an attacker or attackers may have accessed data, including credit and debit card information.

Zaxby's Franchising, Inc. is working with all of its store locations to implement additional security measures to prevent further intrusions.

Zaxby's lists four Mid-South locations affected by the data breach:

* 3821 Hacks Cross Rd., Southeast Memphis 

* 1420 N. Germantown Pkwy, Cordova, TN 

* 2574 W. Jackson Ave., Oxford, MS 

* 306 Bancario Rd., Marion, AR

For Zaxby's complete list of affected locations, please click here.

Because neither we nor our licensees have sufficient contact information to notify potentially affected guests directly, we are providing you with this notice so that you can be proactive to protect your personal information to minimize potential risk. Zaxby's Franchising, Inc. has notified the three major U.S. credit reporting agencies about this incident and have given those agencies a general report, but we have not notified them regarding any individual consumer. We strongly encourage you to take the following steps:

Equifax Experian TransUnion
Phone: 800-525-6285

P.O. Box 105788 Atlanta, Georgia 30348
Phone: 888-397-3742

Experian Security Freeze P.O. Box 9554 Allen, Texas 75013
Phone: 888-909-8872

P.O. Box 6790 Fullerton, California 92634
  • If you detect any incident of fraud, promptly report the incident to your local law enforcement authority, your state Attorney General (, and the Federal Trade Commission ( You can also obtain information from these sources about additional methods to prevent identity theft.

If you have questions, you may call 1-877-739-8599.

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