Wednesday, July 30 2014 8:28 PM EDT2014-07-31 00:28:44 GMT
(WMC) - A promising athlete and upcoming college freshman died in a car crash on Monday. Steven Pegram's friends called him 'Cross.' So it's fitting that his friends went back to where Pegram died andMore >>
A promising athlete and upcoming college freshman died in a car crash on Monday.More >>
Wednesday, July 30 2014 8:23 PM EDT2014-07-31 00:23:20 GMT
(WMC) - A multiple-vehicle crash is affecting traffic on Interstate 240 eastbound at Millbranch Road. Eastbound traffic has been shutdown at mile marker 25. The accident should be cleared by 5:15 p.m. CopyrightMore >>
A two-car crash shut down a stretch of Interstate 240 eastbound at Millbranch Road. More >>
Wednesday, July 30 2014 8:19 PM EDT2014-07-31 00:19:51 GMT
(WMC) - Shelby County Democrats have dug up an 11-year-old audio clip to try and discredit Mayor Mark Luttrell. Mayor Luttrell says he heard this audio clip in a new radio ad by the Shelby County Democrats.More >>
Shelby County Democrats have dug up an 11-year-old audio clip to try and discredit Mayor Mark Luttrell.More >>
Wednesday, July 30 2014 8:12 PM EDT2014-07-31 00:12:30 GMT
(WMC) - A firefighter was injured while working an apartment fire near the Memphis airport. Heavy smoke was showing from the Bent Tree Apartment shortly before 5 p.m. Wednesday. The firefighter is inMore >>
A firefighter was injured while working an apartment fire near the Memphis airport.More >>
Wednesday, July 30 2014 8:11 PM EDT2014-07-31 00:11:48 GMT
(WMC) - The Shelby County Commission is working to curb the controversy surrounding residency rules for elected commissioners. This comes after an investigation was launched looking into if CommissionerMore >>
The Shelby County Commission is working to curb the controversy surrounding residency rules for elected commissioners.More >>
MEMPHIS, TN -
(WMC-TV) - Most of the time a tip is automatically included with the bill when a table at a restaurant has a large party. Now, some Mid-South restaurants are imposing auto-gratuity polices on parties as small as one person.
The new trend in the restaurant industry is getting an icy reaction from some customers. Gratuities from 15 to 18 percent are being automatically added to checks no matter how big, or small, the party.
"I may have a problem with having to tip 18 or 15 percent if I have bad service," said customer Amber Long.
They are called auto grats.
"If I'm being forced to tip and the service has not been good then that presents a problem," said customer Rick Harrell.
The Half Shell on Winchester Road adds auto grats to every receipt after 10 p.m. East End Grill on Winchester Road also does it after 6 p.m.
Another restaurant that participates in auto grats is Midtown's Sidestreet Bar and Grill after 10 p.m. on weekends.
Ashley Boggs Williams of Huey's said it is something they had to do at three of their locations. They started using autograt after an audit of server's receipts revealed a disappointing dining trend.
"For whatever reasons, customers were not tipping. We were losing good employees over it. We thought about it long and hard, and we actually audited a lot of their checks, and indeed they were getting zero tips," said Williams.
"You're getting $2.13 an hour. So, really, you're depending on 15 to 20 percent," said server Diana Owen.
Customers said they depend on stellar service.
"That means I'm forced to give someone a tip that may not have deserved it," said customer Amber Long.
At Patrick's Steaks and Spirits owner Mike Miller does not add gratuity to any checks, not even large parties.
"I don't ever want to give my staff the excuse to not give great service," said Miller.
He understands why some restaurants do chose to auto grats.
"There are lots of people out there they treat servers poorly that don't tip," said Miller.
Some servers said auto grats are the only incentive to do a good job.
One restaurant manager said the attitudes of his wait staff improve tenfold after autograt service hours begin. He said they stop worrying about getting stiffed.
"You can't tax a certain group of people because they come in at a certain time as opposed to coming in early in the day. That's just a stereotype," said server Andre Sims explaining restaurants should not necessarily target certain hours with auto grats.
Restaurant managers said it is typically the evening and late night crowds who are terrible tippers.
"I feel like it's just started in the last year or so, and I couldn't tell you why," said Williams.
Tipping is not mandatory, but it is customary.
"I tip cause it's the decent thing to do," said customer Derrick Passero.
If auto grats leave a bad taste in your mouth, you can always take your business somewhere else.
When entering a restaurant, patrons are encourage to look for a sign, either on the wall or the table, regarding autograt policies. Policies can also be found on the menus, or customers can ask a server.
Every manager Action News 5 talked to said if a customer does not feel the service was up to par, and wants to leave less than the gratuity included – then they are happy to work with that customer.
Copyright 2013 WMC-TV. All rights reserved.
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Friday, July 25 2014 3:19 PM EDT2014-07-25 19:19:10 GMT
(WMC) – A prostitution sting was conducted at a Southaven hotel Thursday. As a result, the following 12 people were arrested: Preston K. Mitchell, 52, Memphis, Tenn., charged with procuring prostitutionMore >>
A prostitution sting was conducted at a Southaven hotel Thursday. Twelve people were arrested.More >>
Wednesday, July 30 2014 12:11 PM EDT2014-07-30 16:11:39 GMT
(WMC-TV) – A subcontractor was shocked while doing renovations at Desoto Central High School and taken to the hospital, according to Desoto County Schools spokeswoman Katherine Nelson. The man works withMore >>
A subcontractor was shocked while doing renovations at DeSoto Central High School. He was taken to the hospital, according to DeSoto County Schools spokeswoman Katherine Nelson. More >>
Wednesday, July 30 2014 8:12 AM EDT2014-07-30 12:12:00 GMT
(WMC) - Tuesday, a woman is charged with aggravated child abuse and neglect after police say she beat her six children with an extension cord, choking one of them. Neighbors say the family moved intoMore >>
A Memphis woman is charged with aggravated child abuse and neglect after police say she beat her six children with an extension cord, choking one of them. More >>
Saturday, July 26 2014 2:09 PM EDT2014-07-26 18:09:07 GMT
A mysterious 'Woman in Black' has been spotted around the Tri-State in recent days, causing social media to erupt with questions about her identity. According to WATE in Tennessee, the Sullivan CountyMore >>
A mysterious 'Woman in Black' has been spotted around the Tri-State in recent days, causing social media to erupt with questions about her identity.More >>
Wednesday, July 30 2014 5:58 PM EDT2014-07-30 21:58:33 GMT
(WMC) – The second day of Maurice Brown Sr.'s murder trial is began on Wednesday, July 30. Brown Sr. is accused of murdering his 3-year-old son, Maurice Brown Jr. He has pleaded not guilty to the chargeMore >>
A WMC Action News 5 interview played a key role in the second day of testimony in the Maurice Brown Sr. murder trial.More >>