Consumer Reports: Best & worst airlines - Action News 5 - Memphis, Tennessee

Consumer Reports: Best & worst airlines

Posted: Updated:
No-frills Spirit airlines came in last in the ratings of 11 airlines. No-frills Spirit airlines came in last in the ratings of 11 airlines.
  • News on WMCTV.comNewsMore>>

  • Police director: MPD does not have to be militarized

    Police director: MPD does not have to be militarized

    Wednesday, August 20 2014 6:50 AM EDT2014-08-20 10:50:32 GMT
    (WMC) – Concerns over the militarization of local law enforcement are rising as images surface of police using military weaponry for crowd control in Ferguson, Mo. The weapons being used, though, areMore >>
    Concerns over the militarization of local law enforcement are rising as images surface of police using military weaponry for crowd control in Ferguson, Mo.More >>
  • One man recovers after early morning shooting

    One man recovers after early morning shooting

    Wednesday, August 20 2014 6:12 AM EDT2014-08-20 10:12:13 GMT
    (WMC) – Police say they're having a tough time getting information from a man who was shot in the 3700 block of Bluff Wood Drive, near New Allen Road. The shooting happened around 1:30 a.m. on Wednesday. InvestigatorsMore >>
    Police say they're having a tough time getting information from a man who was shot in the 3700 block of Bluff Wood Drive, near New Allen Road.More >>
  • Woman robbed near U of M campus

    Woman robbed near U of M campus

    Wednesday, August 20 2014 6:11 AM EDT2014-08-20 10:11:49 GMT
    (WMC) - An alert went out warning University of Memphis faculty and students of an armed robbery that happened on Tuesday night near campus. Police say two men, one armed with a handgun, took personalMore >>
    An alert went out warning University of Memphis faculty and students of an armed robbery that happened on Tuesday night near campus.More >>
MEMPHIS, TN -

(WMC TV) - The peak travel season has begun, bringing with it crowded planes and higher fares. 

Consumer Reports has just released its latest airline ratings. They're based on input from more than 16,000 subscribers.

The list of complaints is long. A full third of survey respondents complained about crowded flights. A quarter complained about cramped seats.

No-frills Spirit airlines came in last in the ratings of 11 airlines, hitting rock bottom on all of the customer benchmarks, including seating comfort, cabin staff service, cleanliness and baggage handling. 

United Airlines, U.S. Airways, and American did slightly better overall, but like Spirit, they got low scores for cleanliness and leg room. 

Consumer Reports found that there are airlines out there where you can have a more comfortable flying experience. They just may not fly everywhere you'd like to go.

The highest overall score went to Virgin America, a separate company from Virgin Atlantic.

Southwest scored high in customer satisfaction, too, as did JetBlue. Both airlines charge relatively few fees, which travelers seem to like. But JetBlue did better for cleanliness and seating comfort. 

Some airlines have responded to passengers' frustration over fees by "bundling" 
services together -- for a fee, of course. A bundle might include preferred seating, free checked baggage, and free flight changes. But Consumer Reports said make sure you'll use all the benefits, otherwise paying à la carte fees might be cheaper.

Copyright 2013 WMC-TV. All rights reserved.

 

Powered by WorldNow