Can the DMV get wait times down to 30 minutes? - Action News 5 - Memphis, Tennessee

Can the DMV get wait times down to 30 minutes?

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Once inside the door, people receive a number and wait longer. Many complain about the problem across the county. Once inside the door, people receive a number and wait longer. Many complain about the problem across the county.
Friday afternoon, Commisioner Bill Gibbons offered several solutions. Friday afternoon, Commisioner Bill Gibbons offered several solutions.

(WMC-TV) - The State of Tennessee found a way to improve wait times at the Department of Motor Vehicles in Shelby County. Proposed solutions to the problem include expanding hours, offering a priority service, and using new technology.

The line was outside the door at the Shelby County Reinstatement Center inside Hickory Ridge Mall Friday.

"Every time I get here the line is out the door," said Ashley Beans making her fifth visit. "My reinstatement has been paid online. I have proof of insurance. The only thing I'm doing is having to show them so they can go ahead and un-suspend my license."

Once inside the door, people receive a number and wait longer. Many complain about the problem across the county.

Friday afternoon, Commissioner Bill Gibbons offered several solutions.

He says they plan to shorten wait times at driver service centers includes hiring employees to fill 17 open positions and adding Saturday hours in March and April to the location at Hickory Ridge.

"Frankly, it's a situation where we had to look at the budget and find a way to keep that center open five Saturdays this year, but at the end of the day working with our director we figured that out," said Gibbons.

Two other solutions: a pilot virtual queuing system to avoid standing outside and a next day priority service for anyone who does not get served during business hours.

"Citizens will be able to join the line and start their wait time from a computer or a phone," said Gibbons.

Officials have to fill the management positions, train, and develop staff with a final goal of an average 30 minute wait time.

Read more about the improvements actions here.

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