Cold winter adds hundreds to MLGW bills - Action News 5 - Memphis, Tennessee

Cold winter adds hundreds to MLGW bills

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"Gas was not higher. Electricity was not higher. It was just usage," said Gale Jones Carson, MLGW. "From December to February, we've had the coldest winter in 20 years." "Gas was not higher. Electricity was not higher. It was just usage," said Gale Jones Carson, MLGW. "From December to February, we've had the coldest winter in 20 years."
Other people lined up outside MLGW's payment locations are sharing similar stories. Other people lined up outside MLGW's payment locations are sharing similar stories.
MEMPHIS, TN -

(WMC-TV) – MLGW customers are noticing higher bills, some of them even $200 higher than normal. And some of those people are struggling to get them paid.

Staying warm all winter does not come cheap. Now, many people are struggling to keep from getting their utilities cut off.

"Long hard winter," said Edward Grant, who lives in Memphis. "It [his utility bill] increased it about $140 bucks."

Other people lined up outside MLGW's payment locations are sharing similar stories.

"My bill this month was $432 and I don't live in a large house," said another MLGW customer.

"Gas was not higher. Electricity was not higher. It was just usage," said Gale Jones Carson, MLGW. "From December to February, we've had the coldest winter in 20 years."

As of Monday, the utility says it helped 5,620 customers with their bills.

"We are trying to do whatever we can to help our customers make those payments. We don't want our customers cut off," added Carson.

Most of that help is provided through a relaxed extended payment plan, which is open until March 28.

"If the customers come in and pay $250 or 25 percent, whichever is less, then we will spread their payments over five months," explained Carson. "If the bill payment is like $500 a month then we will work with them for nine months."

To get on an extended payment plan, MLGW asks customers to stop in at one of its locations. The +1 program offered through MIFA is another option. The utility company says if everyone gave $1 extra on their bill, it would help 20,000 families.

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