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SOURCE G2 Crowd
Certify & Expensify earn highest customer satisfaction scores; Concur named a Leader thanks to large market presence
REDWOOD CITY, Calif., May 1, 2014 /PRNewswire/ -- Business software user review site G2 Crowd today released the first-ever crowdsourced rankings of expense management software. Nearly 350 software users rated the product they use, and 7 products received enough reviews to be included in the rankings. The Grid?, G2 Crowd's software recommendation engine, factors in customer satisfaction reported by users and vendor market presence determined from social and public data to rank products.
Certify and Expensify earned the highest customer satisfaction scores and were named High Performers. Concur received the largest market presence in addition to a high customer satisfaction score and was named a Leader. Overall, reviewers reported an 81% average rate of satisfaction with the expense management features of the product they use.
Satisfaction rankings are generated from user reviews consisting of up to 60 questions, including ratings of expense report creation and management features, travel management features, and mobile functionality. Market presence is calculated from vendor size, market share, and social impact. Based on a combination of these scores, each product is named a Leader, High Performer, Contender, or Niche.
Download the full graphic and see the live Grid?for Expense Management here.
About G2 Crowd
G2 Crowd is the trusted site for business software reviews. Enterprise technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines, G2 Crowd aims to bring authenticity and transparency to the business technology industry. For more information, go to www.g2crowd.com.
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