Tuesday, September 16 2014 7:23 PM EDT2014-09-16 23:23:22 GMT
(WMC) - Officials believe the majority of the problems concerning 911 calls have been corrected, according to the Shelby County 9-1-1 district director. Over the weekend, wireless users in several Mid-SouthMore >>
Officials believe the majority of the problems concerning 911 calls have been corrected, according to the Shelby County 9-1-1 district director.More >>
Tuesday, September 16 2014 7:12 PM EDT2014-09-16 23:12:13 GMT
(WMC) - Dollar stores are becoming a target for criminals in Marshall County. The most recent came this past Saturday in the Mt. Pleasant community. Two clerks were robbed at gunpoint just after the storeMore >>
Dollar stores are becoming a target for criminals in Marshall County.More >>
Tuesday, September 16 2014 6:49 PM EDT2014-09-16 22:49:52 GMT
(WMC) - Memphis City Council met to discuss possible cuts to the benefits of city workers Tuesday. Once again city retirees, employees, and supporters packed the chamber as the council considered threeMore >>
Memphis City Council met to discuss possible cuts to the benefits of city workers Tuesday.More >>
Tuesday, September 16 2014 6:46 PM EDT2014-09-16 22:46:11 GMT
(WMC) - Memphis fire union leaders are among the plaintiffs in a new lawsuit against City of Memphis. The union has filed an injunction to stop the city from proceeding with widespread health care cutsMore >>
Memphis fire union leaders are among the plaintiffs in a new lawsuit against City of Memphis.More >>
AIM Marketing Acquisitions are encouraging businesses to watch out for serious customer service hazards and offer advice on ensuring customers remain loyal.
This article was originally distributed via 24-7 Press Release Newswire. 24-7 Press Release Newswire, WorldNow and this Site make no warranties or representations in connection therewith.
SYDNEY, AUSTRALIA, July 20, 2014 /24-7PressRelease/ -- To keep standards high, it's important for businesses to constantly put themselves in their customers' shoes and fully understand every process of the customer experience. However AIM Marketing Acquisitions are recognising an increasing number of businesses are failing to address some possible hazards surrounding their customer service strategies.
As a business grows it can be possible for initial customer service standards to slip, Here, AIM Marketing Acquisitions have highlighted some important factors that all businesses should be on the lookout for.
The economy can change rapidly and it's difficult for businesses to assess where savings can be made during harder times. However customer service is one area that companies should avoid cutting corners on. Customers are paying for a certain level of service, by reducing cost companies are at the same time, cutting the level of service they are providing whether intentional or not. Many big brands have achieved their success through ensuring a constantly high level of customer service, despite economic changes. This not only allowed brands to maintain existing customer relationships, but it also spread brand awareness among those who may have been unhappy with the service provided by competing businesses.
Another area of business that suffers during tougher economic times is staffing. Under or poor staffing can heavily impact on the level of service customer receive. The cost of training staff to meet the needs of the customer can be expensive, however businesses need to view this cost as an investment, as the service provided by their staff can directly influence their future customer acquisition and retention rates.
A number of businesses are falling victim of losing touch with their customer due to an overexposure to the business itself. With many workers experiencing the same environment and routine over and over it's possible become uninspired by their role which in many cases, is reflected in their customer interactions. Businesses should take steps to ensure that staff view each interaction from the customer's perspective and respect the individuality of each customer experience.
To tackle these problems head on, many companies are re-inventing their customer service strategies and many are taking inspiration from the working practices of big corporations. In order to improve the customer experience businesses are realising that it's important to understand the emotions of their customers. To achieve this, an increasing amount of businesses are ensuring that all staff including management work in the customer service environment at least once a year. This ensures all levels of staff empathise with and understand their customers' needs.
It's is a well-known fact across all industries that the cost of attracting new customers is far higher than that of retaining existing ones. AIM Marketing Acquisitions are a sales and marketing firm who specialise in helping their clients improve both customer acquisition and customer loyalty. By providing clients with the opportunity to go and meet customers face to face AIM Marketing Acquisitions allow their clients to increase their brand awareness whilst establishing an honest and reliable reputation among customers.
AIM Marketing Acquisitions is an outsourced sales and marketing firm specialising in direct marketing.
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Tuesday, September 16 2014 5:41 PM EDT2014-09-16 21:41:22 GMT
MPD: Woman wearing bra and panties, carrying bat caught trespassing at elementary school A woman wearing her bra and panties is accused of running into the cafeteria at Westside elementary school andMore >>
A woman wearing her bra and panties is accused of running into the cafeteria at Westside elementary school and causing a bizarre disturbance just before more than a hundred children were due to come in for lunch. More >>
Tuesday, September 16 2014 6:21 PM EDT2014-09-16 22:21:47 GMT
(WMC) - Police were called to an early morning accident where a car crashed through two yards along Rhodes Avenue and Wedgewood Street in Memphis. Witnesses say at least three passengers were in the car. TheMore >>
Police were called to an early morning fatal accident where a car crashed through two yards along Rhodes Avenue and Wedgewood Street in Memphis.More >>
Tuesday, September 16 2014 6:04 PM EDT2014-09-16 22:04:31 GMT
(WMC) - Memphis dispatchers tell WMC Action News 5 Corky's Ribs & BBQ on Poplar Avenue is being evacuated.There is smoke coming out of the restaurant. Investigators are still trying to figure out if somethingMore >>
Corky's Ribs & BBQ on Poplar Avenue was evacuated early Tuesday afternoon.More >>
Tuesday, September 16 2014 6:21 AM EDT2014-09-16 10:21:00 GMT
(WMC) - The Shelby County Sheriff's Office has reports of two school bus crashes on Austin Peay Highway. One is at the corner of Austin Peay and Pleasant Ridge involves a bus and a car. The other is atMore >>
A bus leaving Bolton High School with 32 children on board crossed the center line and hit a truck towing a Bobcat utility work vehicle.More >>
Tuesday, September 16 2014 5:54 PM EDT2014-09-16 21:54:29 GMT
(WMC) - A former high school teacher and Memphis firefighter have been indicted for aggravated statutory rape. Investigators say Michael Lewis, 32, and his roommate Bryan Wilson, 32, raped the young girlsMore >>
A former high school teacher and Memphis firefighter have been indicted for aggravated statutory rape by the Shelby County District Attorney's office.More >>
Tuesday, September 16 2014 7:31 AM EDT2014-09-16 11:31:15 GMT
(WMC) - "It's sad. It's sad. I can't begin to tell you," said 92-year-old Billie Williams. Williams is talking about her great-great-granddaughter, Chasity Forte, who she raised from the age of 13 monthsMore >>
"It's sad. It's sad. I can't begin to tell you," said 92-year-old Billie Williams. Williams is talking about her great-great-granddaughter, Chasity Forte, who she raised from the age of 13 months old. More >>
Tuesday, September 16 2014 12:16 PM EDT2014-09-16 16:16:14 GMT
(WMC) - For over a century, Memphians graced the Tri-State Fair — later called the Mid-South Fair — typically held from mid-September to early October. The first "Shelby County Fair" ran for two days inMore >>
For over a century, Memphians dared rides, spectated various entertainment acts, and devoured food at the Tri-State Fair — later called the Mid-South Fair — once held from mid-September to early October in the Bluff City.More >>
Monday, September 15 2014 10:55 PM EDT2014-09-16 02:55:55 GMT
Boone Police Officers received a call about the discovery of a dead body around 10:30 a.m. Saturday morning. The body was found in a wooded area adjacent to Poplar Grove Road near Appalachian State University. PoliceMore >>
The body was found in a wooded area adjacent to Poplar Grove Road near Appalachian State University.More >>