Family says tow company refuses to return car - WMC Action News 5 - Memphis, Tennessee

Family says tow company refuses to return car

(Photo Source: WMC Action News 5) (Photo Source: WMC Action News 5)
MEMPHIS, TN (WMC) -

A family says a tow company unfairly used a language barrier to hold their car for more than a week resulting in extra fees and charges.

Vernando Salazar was involved in an accident on January 20th, and his car was towed to National Autow on Freemont Road, a company on the City of Memphis's Rotation Schedule Towing List.

Salazar says his parents, the owners of the car, attempted numerous times to retrieve the car but were denied.

"Over $400, for days we tried to get the car back," says Vernando Salazar.

Salazar says his parents went to the company with a translator, but were met with racist remarks and were told they could not retrieve their car because his father's passport may not be real.

"My parents told me he had made very racist, comments about Hispanics," says Salazar.

"I think it's an unethical attempt to charge people more than what he should be charging," says Shawn Roberson with Latino Memphis. Roberson says it wasn't until his organization put in a call to the Mayor's Office and Permit Office that National Autow agreed to release the car.

The owner of National Autow did not give us a written statement and refused an on camera interview.

According to State Law, a tow company is required to release a vehicle to its owner with a valid form of Identification, including a passport.

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