Tow company responds after family claims they refused to return car

Tow company responds after family claims they refused to return car

MEMPHIS, TN (WMC) - A tow company owner accused of using a language barrier to overcharge a family is speaking out.

A Spanish-speaking family claims their car was held at National Autow for an extra week. They say when they tried to claim their car, managers at the company made derogatory remarks and refused to accept their passport as proper identification.

Owner of National Autow Phillip Julian says the allegations against his company are false. He says he stuck by his policy of only accepting US passports and released the car only after the owner's identity was authorized by Memphis officials.

"At some point these people are going to have to take responsibility for their actions. I didn't do anything wrong, my company didn't do anything wrong, we are 100 percent in the right," said Julian.

Julian says the guidelines between private tow companies and the city's impound lot are not uniform, causing confusion for some tow truck companies.

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