MEMPHIS, TN (WMC) - There's an old saying "the show must go on," but apparently, not in icy weather.
The Orpheum decided Tuesday night to cancel a sold out performance of The Lion King. It prompted mixed reviews from patrons.
"I was going to see my absolute favorite, The Lion King," said Krista Williams.
Williams and her friends traveled four hours from Columbus, Mississippi. The Orpheum trip was part of a birthday gift.
"And Ticket Master's website said this show will not be canceled due to inclement weather," said Williams. "But, as we see, it has in fact been canceled," she added.
The Orpheum made the announcement via its website and Facebook page and the curtain soon rose on criticism.
"If the interstate is open and moving, which it is, no one should have a concern getting to the show tonight!," wrote one man on Facebook.
"This is ridiculous! It's not like there is 5 feet of snow out here," wrote another.
There is plenty of ice though, along with the potential for re-freeze. An Orpheum spokesperson said the decision to call off the sold-out show came after a "state of emergency" was declared. WMC Action News 5 found one family who was more understanding, even after a five hour drive.
"You know, with the weather being what it has been, we know they're just erring on the side of caution and trying to keep everyone safe," said Bradley Geno of Liberty, Mississippi.
Anyone who purchased a ticket to the show through any primary ticketing service will receive a full refund. All ticket holders who bought tickets with a credit card will receive an automatic refund within 10 business days.
Williams said she doesn't want a refund, just another ticket.
"Despite what happened, still my favorite, still my favorite," she said.
An extra performance on March 1 at 6:30 p.m. was added to make up for the canceled show. The Orpheum and Ticket Master should be getting in touch with customers.