Drivers must report potholes before filing claim with city

(Source: WMC Action News 5)
(Source: WMC Action News 5)

MEMPHIS, TN (WMC) - The cold temperatures, ice, snow, and sleet are wreaking havoc on Mid-South roads, which in turn, damages drivers' vehicles.

Drivers are hitting clusters of potholes, resulting in flat tires and trips to the auto repair shop.

"My car started acting really weird," said Tim, who hit some potholes on Riverdale Road near Shelby Drive on Sunday. "I went ahead and made it home and when I got out, both of my tires had been ripped open."

Tim is not alone. #Potholes became a trending topic on Monday morning as dozens of drivers around City of Memphis complained via social media.

During and after wintry weather is typically when cities see a spike in potholes. Craters begin to form when rainwater or melting snow seeps through the asphalt. When the temperature drops and the water under the pavement freezes and expands, it eventually cracks and creates potholes that cause drivers a lot of frustration.

"I'm having the inconvenience of having the car towed, purchasing new tires," Tim explained. In order for City of Memphis to foot the bill, its policy states that the pothole must have been reported prior to the person making the claim.

Public Works Director Dwan Gilliom said the city is on pace to fill around 57,000 potholes this year, but of that number, only 15 to 20 percent are actually reported by drivers.

Gilliom says the city is aware in the increase of potholes and has a plan to double the number repair crews on the roads.

"We need the community to report these potholes as soon as possible," said Gilliom.

Tim said he filed a claim and hopes other drivers will be spared the trouble.

"I'd say get out there and put some precautionary markers up or something like that for everybody, so you can lower the risk of having more accidents," he suggested.

To begin reporting a pothole to City of Memphis, click here.

To report a pothole on an interstate to TDOT, call 901-867-2959.

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