Did a power surge fry MLGW customers' air conditioners? - WMC Action News 5 - Memphis, Tennessee

Did a power surge fry MLGW customers' air conditioners?

(Photo Source: WMC Action News 5) (Photo Source: WMC Action News 5)
MEMPHIS, TN (WMC) - A number of Memphis MLGW customers tell WMC Action News 5 they are without air conditioning today, after a power outage affecting up to 13,000 people Monday.

It's unclear if a power surge is behind the fried air conditioners, but some air conditioning companies say they've responded to record calls in the last couple of days.

"We had the highest number of calls come into our call center in our 25 years of history. Overloaded our switchboard and our email," said Conway Services' Charles Craig.

Conway Services crews have been making hundreds of repairs on air conditioners burned out during Sunday's power outage.

When temperatures hit the 90s Sunday, MLGW said people began using an exorbitant amount of power.

Residents and businesses told us they started experiencing brown outs.

MLGW says crews began installing equipment Sunday to increase power capacity, but something happened, causing five substations to drop out.

Monday, they said the storm aggravated the situation.

The utility company is investigating specifically what caused the problem. 

If you are having air conditioner troubles, there are some steps you can take.

First, check to see if your circuit breaker is in the “off” position.

"If it's in the trip setting, off, you would push it back to reset it and if nothing happens, then you still need to have someone come out," Craig said. “The breakers tend to trip and old, sensitive equipment can be damaged through a power surge. New equipment can too."

The number one tip from Conway is to never continue to run a malfunctioning air conditioner. You can end up turning a hundred dollar repair into a very costly repair.

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