MEMPHIS, TN (WMC) - The Memphis Fire Department had to fix the elevators at the Bass Pro Shops at the Pyramid.
The fire alarms reportedly went off, causing the elevators to get stuck, trapping several in the pyramid's massive elevator while others were asked to leave.
"It was traumatizing, seriously," said Ken Fields, who was stuck on the elevator. "I was freaking out. I already have anxiety attacks and I cannot deal."
What was supposed to be an exciting first-time experience turned into a terrifying ordeal when Ken Fields and McKenzie Mason were stuck in the Pyramid's 28 story glass elevator.
"We heard sirens, and we heard 'boom', then it just completely stopped," Mason said.
While some customers were asked to evacuate, others remained on the observation deck.
Adrian Gracel, who was stuck on the observation deck, says many people were reluctant to take the stairs down from the observation deck, which is more than 300 feet in the air.
According to the MFD, technicians were able to get the elevators going and everything was put back into service.
Within 30 minutes, the store alarms were reset and customers were allowed back inside.
Bass Pro has not commented on what may have caused the alarm to sound.