24-hour emergency homeless hotline for families temporarily down - WMC Action News 5 - Memphis, Tennessee

24-hour emergency homeless hotline for families temporarily down

(Photo Source: WMC Action News 5) (Photo Source: WMC Action News 5)
MEMPHIS, TN (WMC) -

The 24-hour Emergency Housing Partnership Homeless Hotline is disconnected and causing concern for local homeless agencies.  The hotline, which helped connect homeless families with city services, was disconnected on August 1. 

The Community Alliance for the Homeless said the Emergency Housing Partnership Homeless Hotline is the City of Memphis’ responsibility. The City of Memphis confirms that the line is temporarily disconnected without explanation, but did not have any more information.

For now, a family with a housing emergency will need to go to the Metropolitan Interfaith Association, also known as MIFA, on Vance Avenue between the hours of 7:30 a.m. and 3:30 p.m, Monday through Friday.

The Dorothy Day House of Hospitality (DDHH), a house for homeless families, said on their Facebook page Wednesday that the hotline disconnection is a major problem.

“This is distressing to us because at the DDHH, we refer 8-10 families a week to this hotline as their only resource or hope for help,” said Dr. Maureen Griner.

They have been told the hotline will be back up on September 1, and to refer families to MIFA during business hours. But that temporary solution, she said, is difficult for a family in need of help.

“While a trip to MIFA might seem simple to many of us, we know that many homeless families do not have personal transportation and if they have a job, they may not be able to take time for a trip to MIFA, especially since the initial visit is just to complete an application for help. The hotline provided an opportunity for those families to go through initial screening before they made a trip to MIFA,” said Griner.

Griner says DDHH contacted the City of Memphis and the Community Alliance for the Homeless to encourage them to get the hotline up and running as soon as possible.

For now, if you need housing help or to help others you can call 211 or the Community Alliance for the Homeless at (901) 527-1302. For information on emergency shelters or other potential resources that might help you or someone you are assisting leave homelessness, follow the link to “Memphis Homeless Options” website by clicking here.

In a domestic violence situation, the family can call the YWCA at 901-725-4277 or the Family Safety Center at 901-274-7477.

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