CLOSE CALL: Survivor shares concerns over 911 delays - WMC Action News 5 - Memphis, Tennessee

CLOSE CALL: Survivor shares concerns over 911 delays

Memphis call center (Source: WMC Action News 5) Memphis call center (Source: WMC Action News 5)
(Source: WMC Action News 5) (Source: WMC Action News 5)
MEMPHIS, TN (WMC) -

"Hold please."

It's a problem many Memphians run into when calling 911, and when seconds count, holding is the last thing anyone wants to do.

Deshunna Robinson recalls the day she ended up at St. Francis Hospital.

"I was having stomach problems," Robinson said. "Then I stopped breathing. I started having trouble breathing and stuff. They told me that my heart stopped, and they had to revive me twice."

Before being rushed to the hospital, Robinson's family was on hold for 6 minutes and 16 seconds.

They hung up and tried to call again. The second time, they spent 7 minutes and 2 seconds on hold.

This isn't the first instance of citizens, complaining of the Memphis 911 system.

August 1, 2015, people tried to call 911 when Officer Sean Bolton was shot. They said they couldn't get through. They eventually grabbed his radio and called for help. 

Officer Bolton did not survive.

City leaders said the best practice is to not hang up. That clogs the system and slows things down for everyone.

Memphis is a city of more than 650,000 people and there are only 109 dispatchers employed.

In early August, MPD said they were planning to hire more dispatchers, but when asked about hiring on August 21 leaders said: "At present, the position is closed."

Copyright 2015 WMC Action News 5. All rights reserved.

Powered by Frankly