BBB flags Memphis hair extension company - WMC Action News 5 - Memphis, Tennessee

BBB flags Memphis hair extension company

"I'm not a scam artist. I just made a mistake," said All Things Hair founder Kristen Dickerson. (Source: WMC Action News 5) "I'm not a scam artist. I just made a mistake," said All Things Hair founder Kristen Dickerson. (Source: WMC Action News 5)
(Source: AllThingsHair.com) (Source: AllThingsHair.com)
MEMPHIS, TN (WMC) -

A Memphis company that sells hair extensions and hair care products is in hot water with Better Business Bureau.

The Better Business Bureau issued a nationwide warning against the website All Things Hair. WMC Action News 5's Kontji Anthony spoke with the company's owner after it received an F rating.

"I'm not a scam artist. I just made a mistake," said All Things Hair founder Kristen Dickerson.

BBB's Randy Hutchinson said customers are complaining that All Things Hair is not fulfilling orders, not refunding money, and not responding.

"We've gotten 37 complaints in the last seven months from people all over the country," he said.

But, something on the company's website is further enraging customers.

"Now, on their website and even via emails to customers, they're asking for people to make donations to help them keep the company afloat," Hutchinson added.

The Feds require refunds if product delivery is untimely.

Dickerson said everything changed when she created a product that, she claims, grows hair in five days.

"I never expected to have as many orders as I did," she said.

 With customers in 42 states and 15 countries, Dickerson said she undervalued her products.

"I would sell it for $5," she explained. "Now, it's priced right and it's worth $36. I didn't know that in the beginning."

"She has an obligation at some point to stop taking orders she can't fulfill," Hutchinson said.

After speaking with her attorney, Dickerson did a second interview. 

She said she has a new business model, that she's in contact with the customers,  and has given $8,000 in refunds while working to fill 2,000 back orders.

"We have been sending out orders every day this week. My ultimate goal is to have everybody's orders sent out in the next two to three weeks," she explained.

Dickerson is also removing the donation request from her page.

Resources

To watch a 19-minute-long video of Kristen Dickerson explaining her predicament, click here

To read more about the company's rating on the BBB page, click here

To contact All Things Hair, call 888-982-9591.

BBB provided the following online shopping tips:

  • Check out the company with BBB at bbb.org. You can read reviews and complaints filed through BBB on their BBB Business Review report. If others have had problems getting products delivered or receiving refunds, you may too.
  • Look for a physical address and phone number on the website. Google the address to see what is at that location. Call the phone number and see if you can speak to a live representative.
  • Know what the return policy is. Are there special steps you must take before packing the item and sending it back? Find out when the item will ship. 
  • Ask about the shipping method and if you will get a tracking number.Know how the company will contact you in case of a delay. FTC rules require companies to tell you when a shipment will be delayed and give you an opportunity to cancel the order and get a refund.
  • Ask how the company handles lost orders.
  • Be sure you file a claim within the allotted time frame. Some companies may try to put you off past the timeframe to file a claim.
  • Pay with a credit card, not a debit card. You have more protections with a credit card if your order never arrives.
  • Print out and keep confirmation of the order with the promised shipping date, any other documentation of your order, and any correspondence with the company. 

Copyright 2015 WMC Action News 5. All rights reserved.

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