Strickland administration focusing on improving 911 problems

Strickland administration focusing on improving 911 problems

MEMPHIS, TN (WMC) - Mayor Jim Strickland's administration revealed five recommendations to improve the city's 911 emergency service Friday.

One of the focuses of Strickland's administration is to improve the city's public safety, including improving problems with 911. This means focusing on issues like running out of ambulances and Memphians using 911 for non emergencies.

"Then the people who really need 911, who have heart attacks, there will not be delays and they'll get quicker service," Strickland said.

The city decided to bring in a team from IBM for three weeks to try and make this a reality. Friday, they revealed their five recommendations:

  • Drive collaboration among healthcare stakeholders
  • Innovate 911 process
  • Provide convenient service alternatives
  • Utilize impactful incentives & corrective actions
  • Credit and launch citywide education campaign

"We're not looking to reduce the service here in the city," IBM team member Masharn Austin said. "We're looking to optimize it, make the system work better and add to it--add more services."

Strickland said while some elements will be quicker to implement than others, the whole plan will take years to become a reality.

"I'm committed to doing it. It's more efficiency and better service for our public," Strickland said.

In six to eight weeks, IBM plans on sending a more in depth report to the city on top of the overview of Friday's recommendations.

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