MEMPHIS, TN (WMC) - Multiple suspects remain on the run after a bold smash and grab robbery at Oak Court Mall.
Cardboard covers a counter at the Macy's inside Oak Court Mall after four suspects used a claw hammer to smash the glass and rob the store.
One of the suspects even turned to the employees and told them to back off or he would shoot and kill them.
The four stole a total of 44 diamond bracelets, valued at a combined $220,000.
The four then left in a navy blue Chevy Impala, between 2001 and 2006, and drove eastbound and then south on Perkins Extended.
No one was hurt, but the brazen theft again is highlighting concern for safety at a popular hangout.
"That's absolutely crazy," said Kendrick Golden, a shopper from Mississippi. "We traveled all the way from Mississippi almost two hours here to shop here and to know that happened is kinda crazy. Makes me want to go somewhere else now."
The WMC Action News 5 investigators requested a crime report for the last five years at the Oak Court Mall from the Memphis police.
In 2012 and 2013, more than 100 incidents were reported to police. There were less than 100 incidents reported in 2014 and 2015, but the most incidents were reported in 2016 with 171 – nearly one incident every other day. So far there this year, there have been 36 incidents reported.
"The odds are just baffling," Golden said. "It's just too much."
"Yeah it does scare me," said Zshvetta Jones, who lives in Collierville. "It does. Kind of makes me, when I do come shop here, kinda think of what's my strategy?"
Of 644 incidents in the last five years, nearly half of them were shoplifting. The second most common was a theft/burglary or robbery report. There were far fewer violent crimes reported–only 35 assaults in five years and 11 robberies of an individual.
"They should increase the security in there," Golden said. "There's like two or three mall cops in there the entire time on a busy day like this I think they should boost it up more."
"I think something is going to have to change, because it's been so much more of a frequent occurrence at this particular mall over the past year or two," Green said.
In the past few years, big retails stores like Express, Joseph A. Bank, and Gap have all moved out. We also know Oak Court Mall has changed PR companies at least twice in the past year, even getting a new PR company last week. Many customers said they simply want to feel safe.
"You have to take in consideration that it might happen when you're there," customer Gary Barnes said.
Oak Court Mall representatives have not responded to requests for comment. So far, Memphis police haven't made any arrests in Friday's smash and grab.