Dispatcher stays calm, helps man save his wife's life

Dispatcher stays calm, helps man save his wife's life

COLLIERVILLE, TN (WMC) - A Collierville police dispatcher put her training to the test when she faced having to help a man save his wife's life.

Dispatcher Alex Javer answered a 911 call on April 17 from an elderly man who told her that his wife was choking on a piece of meat.

Man: "My wife is choking and I can't get the food out of her throat."
Dispatcher: "Ok, what's your address?"

"His wife was choking so he was panicking because he really didn't know what to do and he didn't know how to handle the situation," Javer said.

Dispatcher: "Tell me exactly what you see and hear her doing"
Man: "She's gagging and choking"

The four minute 20-second call was a lifesaver for the woman. But time was counting down on the woman's life.

The dispatcher started giving the man instructions on how to do the Heimlich maneuver.

Dispatcher: "OK, listen carefully. I'm going to tell you exactly what to do next. Is she standing, sitting, or lying down?"
Man: "Standing"
Dispatcher: "Stand behind her and put your arms around her waist. Make a fist and grasp it with your other hand, just above the belly button."

Despite the man saying he couldn't do it, she encouraged him and told him to put the phone on speaker and follow her instructions.

After he had performed the maneuver seven times, the meat was dislodged.

Javer said it was her training in life and death situations that made the difference.

"It kind of just happens. I get the call and I just - instinct kicks in and all the training that we're provided kicks in and you just immediately know what to do," Javer said.

Javer said you should not hesitate to call 911 if you believe your life is in danger because every second matters.

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