Timestamp error leads to man mistakenly being labeled fraud suspect

Bank of Bartlett (SOURCE: Google Maps)
Bank of Bartlett (SOURCE: Google Maps)

BARTLETT, TN (WMC) - Bartlett Police Department issued an apology to a bank customer who was mistakenly labeled as a credit card fraud suspect.

Security personnel at the Bank of Bartlett sent a surveillance photo to BPD after a customer reported that their debit card was stolen and fraudulently used following the theft. However, the surveillance photo was of customer Kristopher Strawn, who legally used one of the bank's ATMs.

When his picture was released as a suspect of credit card fraud, Strawn said he was scared.

"I had three immediate responses: I'm fixing to go to jail; the cops are fixing to kick in the door; the second one: I'm senior quality advisor at Labor Downtown and my employer is fixing to be embarrassed," Strawn said.

Bartlett police posted the photo to their Facebook page before the mistake was discovered. Strawn said he was relaxing at his home when his daughter brought it to his attention.

"I got a call around midnight from my daughter and she said 'dad, check the Bartlett Police Facebook page, your picture's on it," Strawn said.

His picture, along with a picture of his truck, was posted on the Facebook page.

"These people now have a picture of my truck, my face, and as a husband, I'd be begging the cops 'don't lock him up, let me get him'," he said.

Strawn said he immediately got in touch with Bartlett PD and they took the post down. The next day, the investigation determined a timestamp error on the video was to blame.

"When he came and used the card, that was 6:37. I used my card at 7:37," Strawn said.

He said he wants to thank the police for not only clearing his name so quickly, but for not being afraid to own their mistake.

"The police department was awesome," he said. "So many things are said about what's bad about the cops right now, but this is one where they believed me right off the bat."

That post has since been removed, and official apologies were issued to Strawn from BPD and the Bank of Bartlett.

The real suspect remains on the run.

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