New task force aims to soften blow of major storms

MEMPHIS, TN (WMC) - For the second time, a new Memphis task force met to discuss a plan to better prepare for severe weather.

MLGW representatives met with city council members, emergency management crews, and public works leaders.

This is the task force's second meeting. MLGW said it will get to work on trying to do a better job of keeping you informed.

"What we need to do is get our messages out there more often every day and not just during times of emergency," MLGW Corporate Communications Director Gale Jones Carson said.

That was one of the takeaways from a roundtable group tasked with improving how MLGW communicates with Memphis residents, including the refining of its social media strategy.

The group includes first responders, members of the mayor's administration, and even WMC Action News 5 Chief Meteorologist Ron Childers.

Memphis City Council member Philip Spinosa convened it after the Memorial Day Weekend storm in 2017, when frustration mounted among residents after days of power outages.

Monday, participants advised MLGW to get the word out a storm could be coming days before the event and get residents to download the utility's app, which monitors the power status at your home while also providing a direct line of communication to MLGW.

Leaders at the utility say they welcome the feedback and are searching for ways to improve how to more accurately predict restoration times, a key complaint in major outages.

"We just have to stay on top of making available to those customers where we are with the work that we are doing to get your services restored," Carson said.

The next meeting date hasn't been set.

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