Air travellers react to Northwest flight cuts - WMC Action News 5 - Memphis, Tennessee

Air travellers react to Northwest flight cuts

If you are planning to fly directly to Seattle or San Francisco on Northwest Airlines, you are out of luck for the next three months. The Monday Amsterdam flight is also gone.

Northwest is cutting the non-stop flights to save money, something travelers like Carol Williams have seen before.

"They used to have Dayton directly to Memphis," Williams said. "They took that away, so now I have to go to Columbus. Otherwise, I have to go through Atlanta and go through all the connections."

Williams was one of several fliers who told Action News 5 they have been impacted by changes to service, including eliminated routes and cancelled flights. Traveller Sabrina Jacobus was only supposed to change flights in Memphis, and then continue on to Tupelo. In Memphis, her flight disappeared from the board.

"I probably won't fly Northwestern again," she said. "We've had a lot of customer service issues on the phone, and then I show up here and the flight is cancelled, so I don't think I want to use them again."

In a written statement, Northwest contended that as a hub, Memphis has lucked out when it comes to cuts:

"On both a percentage and a number of flights basis, our Memphis hub has been the least affected of our hubs by our capacity reductions as we right-size Northwest's schedule," the statement read.

While Memphis will lose about one flight a day, Detroit will lose 30, and the Twin Cities hub will cut 28 flights.

The Seattle and San Francisco direct flights are scheduled to return in April. The Monday Amsterdam flight cut is listed as a limited time cut as well.

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