MLGW customers are hot about high bills - WMC Action News 5 - Memphis, Tennessee

MLGW customers are hot about high bills

Mid-Southerners are opening the mail to jaw-dropping utility bills these days.

Some neighbors we talked to have big questions. Folks are hot under the collar because they want to know why their utility bills do not seem to reflect their usage.

Nora Boone and neighbor Wesley Emerson say their latest utility bills are outrageous.

"What is it? You can't blame it on Katrina all the time. Is it just another way to get more money?," questioned Boone.

"December was a cold month and customers are gonna start receiving those bills now and it's gonna reflect those cold temperatures," explained Chris Stanley of Memphis, Light, Gas and Water.

Boone and Emerson say their bills doubled.

"We've done everything we can to make sure our customers are paying as little as they can, but they're still more this year and that's why conservation is so important," said Stanley.

Stanley says winterizing your home makes all the difference, but Boone says she did that.

"I've weather-sealed, kept the temperature down low, I have a programmable thermostat."

MLGW says there are other factors.

"Whether there's a water heater, how long are showers, what temperature the water heater's set at," said Stanley.

Action News 5 checked to see if MLGW estimated their bills or if their meter reader went to their home to get a more accurate reading.

"We only estimate meters if we can't get to them because they're behind a locked gate or if the weather prevents us from doing that and in this case, yes, the meters were read," said Stanley.

However, these neighbors aren't convinced.

"What do we do? We're stuck in a lot of situations in this country we don't want to be wedged into and the utilities just happen to be one of them," said Emerson.

While Boone and Emerson say they'll just have to bite the bullet on this one, you can take matters into your own hands. Your MLGW bill shows you how to read your own meter or check the "How to Read Your Meter" page on the utility's web site.

If you think there is a problem, check that meter and contact MLGW.

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