Nick's 2 Cents: Your cell phone bill - WMC Action News 5 - Memphis, Tennessee

Nick's 2 Cents: Your cell phone bill

65% of Americans own a cell phone, and the reasons seem endless for owning one.

If you look at your cell phone bill, the changes can seem endless, with some pages and pages long.

So what exactly are you paying for?

Randy Hutchinson, the president of the Better Business Bureau of the Mid-South, says many people complain about their bills.

"Complaints about cell phone businesses is number one source of complaints to the Better Business Bureau nationwide," he said. "Two-thirds of those complaints concern a billing problem."

Since 2002, wireless providers have charged their customers nearly $1 billion in additional fees. You can usually expect to tack on an extra 20% to your bill for those surcharges and taxes.

Another common complaint is false charges, when customers complained they were being charged when their phone was turned off.

Then there's the contract. Many get caught up in a one or two year deal and can't get out of it without paying a termination fee, sometimes as high as $200.

Also, be aware that your contract may be extended without you knowing it. This can happen when you make a change to your service and the company considers it a new plan, which means a new contract.

Experts say you should treat your cell phone bill like you would your credit card bill or bank statements. Take time to look at each page before you blindly write a check.

If you have a complaint about your cell phone bill,you can log onto to the local Better Business Bureau web site at midsouth.bbb.org , or you call them at (901) 759-1300.

  • Trending StoriesTrending StoriesMore>>

  • 'The Phantom' serial killer of children out of prison, living in Tucson

    'The Phantom' serial killer of children out of prison, living in Tucson

    Thursday, April 27 2017 12:17 AM EDT2017-04-27 04:17:43 GMT
    Friday, April 28 2017 11:32 PM EDT2017-04-29 03:32:02 GMT
    Convicted killer William Huff was spotted riding his bicycle through a Tucson neighborhood. (Source: 3TV/CBS 5)Convicted killer William Huff was spotted riding his bicycle through a Tucson neighborhood. (Source: 3TV/CBS 5)

    William Huff terrorized Sierra Vista during the spring and summer of 1967. Despite a sentence of 40 years to life, the Arizona Board of Executive Clemency voted to release him from prison into home arrest. Family members of the victims are concerned for the safety of the community, as are new members of the Clemency Board. CBS 5 Investigates videotaped Huff riding a bike through his Tucson neighborhood. There are no restrictions placed on his proximity to children.

    More >>

    William Huff terrorized Sierra Vista during the spring and summer of 1967. Despite a sentence of 40 years to life, the Arizona Board of Executive Clemency voted to release him from prison into home arrest. Family members of the victims are concerned for the safety of the community, as are new members of the Clemency Board. CBS 5 Investigates videotaped Huff riding a bike through his Tucson neighborhood. There are no restrictions placed on his proximity to children. 

    More >>
  • Severe reaction to new sandals leads woman on a painful path

    Severe reaction to new sandals leads woman on a painful path

        One woman wants to warn people about her painful path, the result of a severe and debilitating allergic reaction.  She had no idea what she was allergic to until she visited a fourth emergency room in two weeks.    

    More >>

    One woman wants to warn people about her painful path, the result of a severe and debilitating allergic reaction. She had no idea what she was allergic to until she visited a fourth emergency room in two weeks.    

    More >>
  • Teen with cerebral palsy denied prom tickets

    Teen with cerebral palsy denied prom tickets

    Friday, April 28 2017 10:36 PM EDT2017-04-29 02:36:27 GMT
    Friday, April 28 2017 11:00 PM EDT2017-04-29 03:00:47 GMT
    Ashley Hamblin already has her dress picked out, but may not be able to wear it. (WSMV)Ashley Hamblin already has her dress picked out, but may not be able to wear it. (WSMV)

    She has her dress, her date, and an extensive hair and makeup plan. It’s all in anticipation of her high school prom, but a Middle Tennessee teen was denied tickets.

    More >>

    She has her dress, her date, and an extensive hair and makeup plan. It’s all in anticipation of her high school prom, but a Middle Tennessee teen was denied tickets.

    More >>
Powered by Frankly