Glitch in county school grading system gives some a lower grade - WMC Action News 5 - Memphis, Tennessee

Glitch in county school grading system gives some a lower grade

High School is hard enough without having to worry about whether the grades you earned are the grades that actually show up on your report card.

Germanton High School junior Jennifer Hooper says, "These are the grades I'm going to be applying to college with, and these are the grades they are going to look at."

A glitch in a brand new million dollar computerized tracking system called PowerSchool gave Jennifer Hooper and hundreds of other Shelby County School District students failing grades... or in some cases no grades at all for key classes on interim progress reports.

Germantown High junior Corrina Jackson says, "In U.S. History, every time I had a grade it would come out as a zero, or I had an F in the class when actually I do have a B.  And then in the other class, Algebra, the system said I had a D, but I actually had a B in there."

So here's the basic problem.  Each teacher has a computer in their classroom where they keep track of students' attendance and grades.  Those computers are supposed to talk to this server which stores that information.  Thing is some of those computers, for whatever reason, can't talk to the server."

Which means many parents can't access instant, accurate, information about their kids like they're supposed to.
    
District officials say a team of engineers from PowerSchool is working to reconfigure the system's software.

Mike Tebbe with Shelby County schools says, "Our expectations haven't been met either.  We have high expectations just like our parents."

The expectation now, fix the problem before report cards come out in less than a month.

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