"When you end up listening to enough rate payers, you realize there's a problem," said MLGW Board member Nick Clark.
Clark is talking about a problem with the public's perception and image of MLGW and its leader Joseph Lee.
Thursday afternoon, the MLGW Board passed a resolution stating - on the record - they perceived a lack of public confidence in Lee.
"There is concern on the commission because there is concern in the community, and we're going to do everything we can to make sure this never happens again," said Board Chairman Rick Masson.
A former board member insists a new openness at the utility company can help restore its image. "Transparency is everything," said Joe Saino.
Saino was on the utility board for six years from 1977 to 1983 and says it's time to open up the records of MLGW. "The public perception will be we're got nothing to hide now," he said.
He says MLGW should use its website to publish minutes and agendas of meetings, to publish annual budgets, to post contracts and bids information, to list salaries and benefits and to be more accommodating to open records requests.
It turns out that all of those things were listed as long term goals, submitted by MGLW board member Nick Clark.
"This is what they need to do now," said Saino.