Special report: Getting past customer service - WMC Action News 5 - Memphis, Tennessee

Special report: Getting past customer service

Let's say your new computer isn't working properly, so you call the company to get quick answers, only to get lost in a web of computerized customer service.

Now there's a cheat sheet on how to beat the recording and to get to a human.

A new website called GetHuman.com cracks the code on dozens of the most frequently dialed customer service numbers in the country, so you can get to a person instead of a robot.

The most common shortcut is to repeatedly press zero.

By hitting zero over and over again, you'll confuse the computer and likely get to a real person.

Many times you can simply say representative, agent or operator.  For FedEx, say 'representative' at each prompt, ignoring the messages.

For Wal-Mart, press 1-4-3-3.

When calling Bell South, press star-zero at each prompt and for Northwest Airlines, press three at each prompt.

One thing to keep in mind is many of these companies change their services often, so you may need to check back for the latest shortcut.

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