Cyber Monday security: How to stay safe while shopping online - WMC Action News 5 - Memphis, Tennessee

Cyber Monday security: How to stay safe while shopping online

Purchasing items online can be scary, especially if you have never done so before.  With that in mind, the Better Business Bureau offers the following tips for staying safe as you shop online this Cyber Monday.

Protect your computer: Update your computer system with the latest spam filters, anti-virus and anti-spyware software, and a secure firewall.

Protect your personal information: Read the site's privacy policy to understand what personal information is being requested and how it will be used. If there isn't one posted, consider that a warning that your personal information may be sold to others without your permission.

Trust your gut: Use trustworthy Web sites. Always go with your instincts and don't be afraid to pass up a "deal" because it might cost you in the end.

Confirm your online purchase is secure: Look in the address box for the "s" in https:// and in the lower-right corner for the "lock" symbol before paying. You may also right-click anywhere on the page and select "Properties" to see the real URL (Web site address). The dialog box will reveal if the site is not encrypted.

Pay with a credit card: It's best to use a credit card because under federal law you can dispute the charges if you don't get what you were promised. You also have dispute rights if there are unauthorized charges, and many card issuers have "zero liability" policies under which you pay nothing if someone steals and uses your credit card number.

Keep documentation of your order: The online order process may include a final confirmation page or you might receive confirmation by e-mail.  Don't delete these...save them!

Know your rights: Federal law requires orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren't shipped on time, you can cancel and demand a refund.

For more information, click here.

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