Shipping trouble could cost customers presents - WMC Action News 5 - Memphis, Tennessee

Reported by Blair Simmons

Shipping trouble could cost customers presents

Some Mid-South residents might be without presents under their tree thanks to shipping confusion at a local shipping company.

DHL customers were furious Sunday after the company apparently lost packages and turned people away Saturday, even after promising to stay open.

Customer Mike Wallace said he stood in a line over a dozen people deep, and waited for more than an hour, just to pick up a package.  Wallace had spoken with DHL over the phone earlier in the day, and was told if he arrived at their office before 4:00pm. 

Wallace said he arrived before 3:00 p.m., and never got his package.

According to Wallace, other people in line were also there to pick up Christmas presents, including a person who drove more than three hours to be there.  At 4:00 p.m., he said, a DHL employee announced they were closing for the day, and turned out the lights.

Now, Wallace said, his children might end up missing presents on Christmas day.

"I got them 2 PSP's, and I was really excited about them having it, you know?  And now I don't know if I'll be able to be here tomorrow or not to get it, to be honest with you," he said.

DHL was closed Sunday, but someone from DHL came out of their building during our interview and asked Wallace for his name and address, presumably, to get his package.  Wallace waited another half hour for the employee to come back, but the person never did.

DHL did not return our calls for this story.


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