Holiday return guide - WMC Action News 5 - Memphis, Tennessee

Reported by Jason Plank

Holiday return guide

Uh oh...didn't get what you asked for? Uh oh...didn't get what you asked for?

Did you open all your Christmas presents, only to find that you didn't get everything you wanted?  Is there something you need to exchange or return? 

Below is a guide containing return policies for major retailers in the Mid-South.  Click on each store's name for more information on specific return policies.

  • BEST BUY - Items purchased between Nov. 1, 2007 and Dec. 24, 2007 can be returned through Jan. 21, 2008. A 15 percent restocking fees applies to opened notebooks, digital cameras, and GPS systems.
  • TARGET - Target issues refunds within 90 days on most items with a receipt. Camcorders, digital cameras, and other portable electronics are subject to a 15% restocking fee.
  • WAL-MART - Typically, you have 90 days to return merchandise back to the store or by mail, but each department has its own return policy, so you'll need to find out what that may be for the item you're returning. For example, computer hardware, GPS units, music players, and video players must be returned within 15 days, while camcorders and digital cameras within 30 days of purchase.
  • CIRCUIT CITY - Purchases made from Nov. 15, 2007 through Dec. 24, 2007 can be returned through Jan. 24, 2008. Restocking fees will apply.
  • AMAZON.COM - New and unopened items can be returned for a full refund within 30 days. A 15 percent restocking fee applies to opened laptops and desktop computers.  Items purchased from Amazon.com through from a third party retailer, like Toys R Us (see more below) cannot be returned to a physical store.
  • TOYS R US - Items purchased online may be returned within 30 days, but if you purchased items before the holiday season, they can still be returned regardless of the day of purchase as long as it's no later than Jan. 4, 2008. Items may also be returned to your local Toys 'R' Us store.
  • OVERSTOCK.COM - Items purchased from Nov. 1, 2007 through Dec. 31, 2007 can be returned within 30 days of delivery date or by Jan. 10, 2008.
  • JCPENNEY - Returns accompanied by a receipt are accepted within 90 days of purchase.  Refunds and exchanges made without a receipt an purchased within 90 days will reflect the lowest sale price within the past 30 days.
  • KOHL'S - Kohl's return policies are designed to exactly match the circumstances of the purchase.  Click on the link to read their complete policy.
  • MACY'S - Macy's accepts exchanges or returns for most online purchases for a full refund, less shipping charges, within 180 days of purchase.  Macy's will accept purchases made online for exchange in a story, but items purchased in a store cannot be returned to Macys.com.

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