The Peabody regains high rating in travel guide - WMC Action News 5 - Memphis, Tennessee

The Peabody regains high rating in travel guide

MEMPHIS, Tenn. (AP) - The Peabody has regained its four-star Mobil Travel Guide rating, an honor the historic hotel in downtown Memphis hasn't earned in eight years.

The Belz family ownership group has poured millions of dollars into renovations, and tried to spice up customer service in recent years.

The extra time - and money - spent accommodating customers has made the hotel one of 125 in the country and the only one in Memphis to earn the accolade.

The Mobil Travel Guide checks about 8,000 hotels every year, looking at the facilities and sending an inspector for a three-day, two-night evaluation.

The travel guide bases 75 percent of a hotel's score on customer experience, and 25 percent on its facilities.

(Copyright 2008 by The Associated Press.  All Rights Reserved.)

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