New survey breaks down companies with the best customer service - WMC Action News 5 - Memphis, Tennessee

New survey breaks down companies with the best customer service

A new survey breaks down which companies have the best customer service.

Business Week Magazine ranks Military Insurance Provider U.S.A.A. as the top customer service company.

Lexus, LL Bean, and Fairmont Hotels are also in the top 5.

Many frustrated consumers are turning to the internet.

Some websites list secret customer service phone numbers or executives' email addresses.

"Now one customer can turn into a beacon on the internet in sharing their horror story with everyone," Ben Popken of consumerist.com said.

Some experts say. the best way to avoid frustration may be to never pick up a phone at all.

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