BBB offers tips for choosing contractors for home repairs - WMC Action News 5 - Memphis, Tennessee

Reported by Ben Watson

BBB offers tips for choosing contractors for home repairs

The Action News Five Investigators showed you the rotted out roof and one Mid-South homeowners concerns that her contractor hadn't fixed it yet.

Now, we know a different contractor volunteered to finish the work on Pat Wilbanks home.

After digging a little deeper, Action News 5 uncovered more information about rules for contractors in the Mid-South and how you can protect yourself.

In Pat Wilbanks case, they said one of the first things she should have done was check out her contractor with the BBB and see if he has a good record.

Homeowners should also check to see if the contractor has the proper bonding and insurance.

It is also a good idea to ask if the contractor can provide references from other customers. 

If possible, you should visit some of those jobs and see if it's the kind of work you want done at your home.

The Better Business Bureau said get a contract and make sure it is signed.

"If it's a small job, you at least want to get an estimate that says exactly what you are agreeing too. What are the costs? The bigger the job, you ought to have a contract that is very specific that you sign and the contractor signs so that everybody understands what the job is suppose to be," Randy Hutchinson of the Better Business Bureau said.

BBB officials said also be wary of contractors who want you to pay everything up front. 

Paying a third of the amount up front is considered reasonable.

And here is something you may not know. Contractors do not need a license if the job costs under $3,000.

The Better Business Bureau has a website where you can find out more about a particular contractor.


Click here to e-mail Ben Watson.

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