Covington residents worry about being overbilled for electricity - WMC Action News 5 - Memphis, Tennessee

Covington residents worry about being overbilled for electricity

By Justin Hanson - bio | email

COVINGTON, TN (WMC-TV) - Residents of Cottonwood Estates in Covington recently contacted Action News Five about their unusually high electric bills.  They were afraid their electric company was overbilling them, but that wasn't the case at all. 

Like many, Cottonwood resident Cindy McGarrigle struggles to make ends meet, especially since her February electric bill was more than double what it has been for her one bedroom apartment.

"All of a sudden they went up to $175 in February and $146 in March," McGarrigle said.

The above average bill concerned McGarrigle, who asked neighbors if they too had the same problem.

"The first month we were here it was 298 dollars I believe -- yeah that's pretty high," said resident Amber Cox.

"Ever since we moved in here, its been a constantly high bill," continued resident Terry Gwynn.

But its not over-billing that's the problem. Instead, Covington Electric officials admitted, the residents had been billed for too many days at one time.

"We keep it around 30 days, and my meter man knows we keep it around 30 days, and why he let it get 39 days I have no idea," Covington Electric General Manager Robert Hagewood said. 

McGarrigle also wondered if Covington Electric was really reading meters like they should. 

"We do not estimate bills," Hagewood said. "The only time we estimate bills is if we cannot get to meters such as a bad dog or something."

Covington Electric says rates are expected to go down in April, but some Cottonwood residents say they'll believe it when they see it.

"I don't see it happening anytime soon...if they do its all good but I don't see it happening anytime soon," Gwynn said.

Covington Electric officials are working with Cottonwood residents to get to the bottom of this problem.  They promise residents will not be billed for the days they've already paid for due to the extended billing cycle error.

Powered by Frankly