MLGW warns customers of two different scams

MLGW warns customers of two different scams

MEMPHIS, TN (WMC) - Memphis Light, Gas and Water has received reports of two types of scam phone calls to customers.

One customer reports a scammer telling them to dial an 800 number to make payment or they would be disconnected.

Upon calling the toll-free number, the customer got an automated message stating they had reached MLGW.

Another MLGW customer reports a caller instructing her to go to a dollar store, add money to a debit card and call back for more instructions.

While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid cutoff, MLGW service representatives do not personally call customers to request payment.

If you get such a call, you are urged to do the following:

  • Hang up the phone. 
  • Never give out personal financial information over the phone. 
  • Call the MLGW Customer Care Center at 901-544-6549 if you have any concerns. 
  • Report it to your local police station if you have been scammed. 
  • Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.

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