MLGW says apartment complex paid outstanding bill and residents won’t lose water service

MLGW to cut off water at Memphis apartment complex

Updated Jan. 22, 2020: This story was updated to show the complex paid its bill after a WMC report.

MEMPHIS, Tenn. (WMC) - MLGW says a Mid-South apartment complex has settled their outstanding utility bill, preventing people living their from having their water shut off.

One day after WMC Action News 5 reported that Twin Oaks Town Homes was at risk of having its water shut off, the utility company says the complex’s owner paid the bill Wednesday. The water was scheduled to be shut off Thursday.

One resident spoke with WMC Action News 5 Tuesday evening about the conditions at her apartment.

“I had a stick and put it on my door. That’s where the marks came from," said Mitchell.

She says she has to put a stick on her front door because the lock doesn’t work properly.

“See how loose it is," she said. “And the key doesn’t fit.”

Some residents at Twin Oaks Town Homes received a letter from MLGW recently saying the water would be cut off if the bill was not paid by the complex.

Last week, we went to the complex office and were told it was taken care of, but MLGW sent us an email earlier this week saying no payment was received and the cutoff was still scheduled for this Thursday.

We went back to the office Tuesday to find out what was going on.

“They just locked the door."

We knocked but no one answered.

After our report aired Tuesday night, MLGW told us the bill is now paid and residents don’t have to worry about losing their water service.

It is not clear why the bill wasn’t paid for a time.

As for Mitchell, she is not too concerned because she is moving out Friday.

“My concern is about the children and you inconvenience people who have to go to work. They should have paid the bill," said Mitchell.

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