MLGW gives update on its efforts to address the coronavirus outbreak

MLGW suspends disconnecting utilities

MEMPHIS, Tenn. (WMC) - Friday, MLGW announced they will not turn off utilities to customers impacted by coronavirus.

MLGW President and CEO J.T. Young held a press conference giving an update on MLGW’s efforts to address the COVID-19 crisis affecting the community.

MLGW gives update on its efforts to address the coronavirus outbreak

The announcement comes on the heels of two Shelby county commissioners asking the utility company to not disconnect at this time.

Commissioners Tammi Sawyer and Edmund Ford Jr. cited concerns over people not having access to water during this pandemic and a variety of hardships that may arise including loss of work from businesses shutting down.

At this time, customers will not have their utilities disconnected.

“However also we want to remind our customers that bills will be due as rendered those bills and payments due will accrue so we certainly want to encourage our customers to continue to make those payments as needed but in recognition of a lot of hardship and uncertainties our customers are facing right now we want to do what we can to ease that burden," said Young.

Those are not the only changes happening at MLGW.

They are also cancelling all community meetings. Some employees, whenever possible, will be working from home, and they have increased sanitizing the building.

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